Voice of the Customer - Survey Provider
Buyer: Livv Maintenance Limited (part of Livv Housing Group)
- Published
- 4 August 2026
- Place of performance
- UKD
- Lots
- 1
- Notice number
- 073699-2026
- Reference
- ocds-h6vhtk-06db3d
- Official source
- Official source
CPV codes
- 79311000Survey services
Description
Voice of the Customer Services Livv Housing Group is a registered provider of social housing, predominantly in Knowsley, managing approximately 13,000 homes and serving around 20,000 customers across a range of tenures and housing types. Our purpose is to unlock potential and give people and communities opportunities to flourish. As part of our organisational ambition to become an intelligence-led, data-driven organisation, we use customer insight and feedback to understand customer experiences, identify opportunities for service improvement, and support the delivery of excellent customer outcomes. Livv Housing Group currently operates a Voice of the Customer solution that facilitates transactional customer satisfaction surveys across a broad range of services and customer interactions. The existing contract is approaching the end of its term and, prior to commencing a future procurement process, Livv Housing Group wishes to undertake preliminary market engagement to better understand developments in the market, emerging technologies, service innovations and potential delivery models.
Official publications
- FTS · 073699-2026 · 4 August 2026
Other tenders from Livv Maintenance Limited (part of Livv Housing Group)
- Repairs and Voids Contractor Framework
- Window Cleaning Services
- Livv Housing Group Furniture, Flooring and White Goods Supply Framework
- Debt Collection Service
- Kitchen and Bathroom Works
- Supply and fit of Communal Doors
- Web Enablement Consultancy Services
- Empty Homes Cleaning and Clearance Services Framework
- Learning Management System & E-Learning Content
- Contact Centre Out of Hours Call Handling
Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is Livv Maintenance Limited (part of Livv Housing Group) (United Kingdom).
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