User Research Participant Recruitment for DWP Digital

Description

Context The Department for Work & Pensions (DWP) is undertaking market research to understand technical capability and capacity to recruit User Research Participants for DWP Digital. The attached document sets out some detail about the Department's requirement and the context within which the service will operate. Disclaimer This RFI does not commit the DWP to undertaking any formal procurement activity. This RFI is a means through which the DWP can test their current thinking with the market and obtain appropriate market feedback. Participation, or non-participation, in this RFI will not favour, disadvantage, or preclude any parties who receive the RFI in any subsequent procurement activity. The information contained in this RFI may change prior to any future market competition. DWP reserves the right to cancel or amend any future requirement or commercial competition opportunity. Please note that any information provided in response to this RFI may be shared with other UK Government departments for the purpose of market analysis and procurement planning and will be handled in line with applicable data protection and freedom of information requirements. W…

Official publications

• Accessibility Audit for the Synergy Programme
  Published: 3 November 2026
• JCS Research and Engagement
  Published: 12 October 2026
• Functional Assessment Service (FAS) 2024 [modification of contract only]
  Published: 22 December 2025
• FinOps Cost Optimisation Service
  Published: 17 December 2025
• Lease Regear Management Services
  Published: 29 October 2025
• Digital Enablement and Engineering Programme (DEEP) Overall Programme Workstream Delivery
  Published: 27 October 2025
• PIP/CMS Oracle Cloud Infrastructure (OCI)
  Published: 27 October 2025
• Hybrid Cloud Engineering Operations Services
  Published: 6 October 2025
• ECM13136 - Retirement Digital, Product Design and Delivery Services
  Published: 2 September 2025
• Networks Incident Management Analysis
  Published: 27 August 2025

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• DWP - Nexus AI (Market Information) — 19 July 2024
• Commercial Agreement for the Provision of Employment and Health Related Services (CAEHRS) — 24 May 2024
• Overseas Passthrough 2023 — 30 April 2024
• SuperSTAR software licences & application layer support — 1 February 2024

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