Universal Credit Targeted Case Review Resource Augmentation
Reference ocds-b5fd17-ee26edcc-2611-46ef-bee0-0d6f8908e9cb · Department for Work and Pensions
Awarded to Teleperformance Limited for £694,000,000.
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Amounts and figures
Description
This contract is to provide augmented resource to undertake Universal Credit case reviews. The supplier shall provide agents from the supplier staff to augment DWP's Universal Credit claim review team by establishing and operating a parallel claim review service with responsibilities limited to clerical and assessment activities to deliver savings, detect error and potential fraud in Universal Credit payments to reduce proportion of cases that are being paid incorrectly. Deliver value to the taxpayer and reduce the Monetary Value of Fraud & Error (MVFE) and provide evidence that informs future policy decision that target reducing the level of error entering the Universal Credit caseload and provide data that helps detect cases with fraud or error more quickly and accurately. Contribute to reducing the levels of fraud and error in Universal Credit claims to mitigate the reputational risk to DWP and the broader benefit system by reducing the levels of fraud and error. The Supplier has been awarded an initial 4 year contract, potentially valued, as advertised in the ITT document, at up to approximately £430m with options and extensions potentially increasing the total value …
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Teleperformance Limited | £694,000,000 | 19 June 2024 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | ff9878d6-031a-44a9-8b1e-53c703508d49-766636 | 12 July 2024 |
| Contracts Finder | ff9878d6-031a-44a9-8b1e-53c703508d49-766636 | 12 July 2024 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 29 January 2024, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £694,000,000.
- Who is the buyer of this tender?
- The contracting authority is Department for Work and Pensions (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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