TRIV2025 - IT16 Contact Centre Transformation - Preliminary Market Engagement
Buyer: Trivallis
- Published
- 5 December 2025
- Estimated value
- £250,000
- Place of performance
- UKL
- Lots
- 1
- Notice number
- 080040-2025
- Reference
- ocds-h6vhtk-05ef6c
- Official source
- Official source
CPV codes
- 48333000Contact management software package
Description
Trivallis are a community mutual housing association, which is owned by our tenants, routed in our local communities and working through collaboration and partnership. We provide homes to 25,000 people across South Wales. Our primary role is providing homes which are safe, secure and affordable to people who are in the greatest need. Trivallis are undertaking preliminary market engagement to assist with potentially procuring a software solution for their contact centre. The purpose of the preliminary market engagement, is to engage with suitable suppliers, which have suitable solutions to assist with the following: 1) develop the authority’s requirements and approach to the procurement; 2) help to design a procedure, conditions of participation or award criteria; 3) help in preparing the tender notice and associated tender documents; 4) identify suppliers that may be able to supply the goods, and services required; 5) consider the value for money in progressing with a new solution and any other market insight that the engagement can provide. This Preliminary Market Engagement will be conducted by sending a questionnaire to all interested parties, with a range of question for th…
Official publications
- FTS · 080040-2025 · 5 December 2025
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- Preliminary Market Engagement for Thermal Improvement Works
- Preliminary Market Engagement Notice (PME) for Trivallis Kitchen & Bathroom Programme
- TRIV2025-Derwen Road Development Build
- TRIV2025-04 Out of Hours Lifeline Services
- TRIV2025-08 Office Cleaning Services
- UK4 Tender Notice for Penrhys Regeneration Project Development Partner
- TRIV2025-06 Design and Build Royal Cottages Works
- TRIV2025-02 Radon Protection Services
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £250,000.
- Who is the buyer of this tender?
- The contracting authority is Trivallis (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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