The Provision of Contact Division Strategy
Reference ocds-b5fd17-053630f3-a7ca-4a4e-b10d-658bcbbaa808 · UKHSA
Awarded to KPMG LLP for £97,500.
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Description
Our Contact Division (Single Service Centre - SSC) within National Operations, provides rapid and scalable contact services across a range of channels (e.g., digital and telephony) to enable contact tracing, advice, and guidance, booking and ordering, compliance with regulations, routing to partners, and disease notification. The current operating model was developed at a time of national crisis and as we continue to deliver on our goals and strategic priorities our operating model needs to evolve to support these. This review will align and create a vision to outline how we will prepare, respond, and build a redesigned operating model within contact centres and across the division, underpinning the UKHSA strategic plan, as well as outlining the approach to drive change to improve the way we operate.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| KPMG LLP | £97,500 | 31 May 2024 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 73ec8015-bbd5-43f4-8a66-e99041761de1-761882 | 25 June 2024 |
| Contracts Finder | 73ec8015-bbd5-43f4-8a66-e99041761de1-761882 | 25 June 2024 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 1 May 2024, 12:00. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is UKHSA (United Kingdom).
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