The Fares, Ticketing & Retail Subject Matter Expert

Amounts and figures

Description

Transport for West Midlands (TfWM) requires specialist consultancy support to provide strategic and technical expertise in relation to fares, ticketing and retail arrangements as part of the Bus Reform Programme and franchising readiness activities. The services to be provided will include: • Review and assessment of existing fares, ticketing and retail arrangements across TfWM and bus operators, • Analysis of customer experience, accessibility, retail channels and customer journeys; • Development of strategic options, recommendations and implementations considerations for a future franchised environment; • Review of commercial, technical, operational and revenue management considerations associated with fares and ticketing arrangements; • Benchmarking against industry best practise and emerging trends within the transport sector; • Development of strategic roadmaps, programme planning inputs and risk and dependency considerations; • Stakeholder engagement, workshop participation and presentation of findings and recommendation and • Wider advisory support across relevant Bus Reform Programme workstreams where specialist fares, ticketing, retail or commercial expertise…

Awards

Official publications

• Park Map Licenses Renewal
  Published: 15 October 2026
• Transport for West Midlands - Consultancy Support - Project Manager
  Published: 9 October 2026
• PRT-TfWMBF-ESG-2026-0006
  Published: 9 October 2026
• Provision of Services for AMS-HOPS and Part 11
  Published: 1 October 2026
• MiRANDA Projects - Coventry/Leicester/Nottingham
  Published: 1 October 2026
• Legal Support for the Acquisition & Disposal of Land
  Published: 8 September 2026
• Customer Workstream Leadership - West Midlands Bus Franchising Programme
  Published: 10 July 2026
• Legal Support for Housing Development Grant Agreements
  Published: 25 June 2026
• Sports Quarter Parliamentary Agents
  Published: 16 June 2026
• ITS WORLD CONGRESS 2027 - CAV SUPPORT
  Published: 15 June 2026

Previous and next from West Midlands Combined Authority

• ITS WORLD CONGRESS 2027 - COMMUNICATION SUPPORT — 15 June 2026

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Frequently asked questions

What is the deadline to bid for this tender?

The submission deadline is 28 May 2026, 12:00. Check the official source, as dates can be modified.

What is the estimated value of this tender?

The estimated value published by the buyer is £151,200.

Who is the buyer of this tender?

The contracting authority is West Midlands Combined Authority (United Kingdom).

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