The Development of Resource Planning Costs for New Service Delivery Models

Description

The London Borough of Lambeth is currently seeking consultancy services to deliver Resource Planning modelling for Call Centre and processing operations scenarios. Lambeth, like many other Councils, faces significant challenges as resources diminish while demands for services increase. As part of our response, Lambeth is reviewing its delivery model for core services and wishes to understand the implications of alternative delivery models. This alternative model includes the Development of a Call Centre. Therefore we are looking for Consultancies and Suppliers with experience in the creation of such operational models. The key objectives of the Requirements are; a. Cost Analysis b. Resource Planning c. Scenario Modelling d. Technology Integration The detailed brief for this Development is attached to this Opportunity. Please read all of the details included and the requirements for the submission. The Closing Date is:- 15 May 2024 at 17:00

Official publications

• PlanX - User Research and Content Design Project
  Published: 28 February 2025
• Tax Based Buildings - Council Tax Non Registered Properties
  Published: 12 February 2025
• Building Based - Business Rates Non-Registered Buildings
  Published: 12 February 2025
• Improving Connections, Permeability and Wayfinding in Waterloo and South Bank - Strategy and Delivery Plan
  Published: 7 January 2025
• West Norwood Cemetery - new signage
  Published: 7 January 2025
• Neighbourhood and Wellbeing Alliance Community Connector
  Published: 10 December 2024
• Clinical Supervision/Reflective Practice Service for the Lambeth Youth Justice Service
  Published: 6 December 2024
• Angell Road Wayfinding & Seating Area
  Published: 28 November 2024
• Leithcote Path Mural Proposal
  Published: 20 November 2024
• Specialist Homecare - Market Engagement Event
  Published: 7 November 2024

Previous and next from London Borough Of Lambeth

• Basement Impact Assessment Consultancy — 31 July 2024
• Re-commissioning of Semi-Independent Living provision for young people aged 16-25 — 28 June 2024
• Parking and Enforcement Systems — 22 May 2024
• Lambeth HIV Prevention Programme - Engagement and Outreach — 11 March 2024
• Interpretation Design Consultancy for West Norwood Cemetery — 15 February 2024
• Risked Based Verification Automated Risk Scoring contract for New Claims and Change in Circumstances — 1 February 2024

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Frequently asked questions

What is the deadline to bid for this tender?

The submission deadline is 15 May 2024, 17:00. Check the official source, as dates can be modified.

Who is the buyer of this tender?

The contracting authority is London Borough Of Lambeth (United Kingdom).

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