The Department for Work and Pensions: Secure Card Payment Services Procurement
- Published
- 29 January 2024
- Submission deadline
- 13 March 2024
- Estimated value
- £12,513,595
- Place of performance
- UK
- Procedure
- Restricted procedure
- Lots
- 1
- Notice number
- 002862-2024
- Reference
- ocds-h6vhtk-0426cd
- Official source
- Official source
CPV codes
- 64200000Telecommunications services
Description
The Department for Work and Pensions (DWP) is responsible for administering welfare, pensions, and child maintenance policy in the UK, serving around 20 million claimants. The new SCPS Contract is required to ensure continuing capability for the DWP to receive customer payments in a PCI DSS compliant manner and provide all Outbound Telephone calls for the DWP. The current DWP provision allows business groups to receive customer payments in a Payment Card Industry Data Security Standard (PCI DSS) compliant manner, including an Interactive Voice Recognition (IVR) capability to facilitate payments. The DWP service and SCPS contract currently supports approximately 9,000 agents. The current SCPS contract also includes the routing of outbound calls via the PCI DSS compliant service provider. The DWP takes approximately 750,000 card payments per annum, totalling approximately £130M per annum. This is collected by two areas of the DWP and Northern Ireland’s Department for Communities: Child Maintenance Group (CMG); and Debt Recovery. The DWP is undertaking this procurement process to secure a new SCPS Contract that can meet the current and future needs of the service to ensure value for …
Official publications
- FTS · 002862-2024 · 29 January 2024
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 13 March 2024. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £12,513,595.
- Who is the buyer of this tender?
- The contracting authority is Department for Work and Pensions (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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