Tender for the Provision of Customer Contact Centre Managed Service

Published

27 January 2025

Submission deadline

28 February 2025

Place of performance

UK

Procedure

Restricted procedure

Lots

1

Notice number

002766-2025

Reference

ocds-h6vhtk-04d696

Official source

Official source

Description

Tender is being conducted for the provision of a customer contact centre-managed service for Train Operating Companies (TOCs) Chiltern and Grand Central. This will include providing agents to assist our customers with telesales, web support, passenger assistance, NRE transfer, emails, and refunds. (Retail or Transport experience is required).

Official publications

• FTS · 002766-2025 · 27 January 2025

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Frequently asked questions

What is the deadline to bid for this tender?

The submission deadline is 28 February 2025. Check the official source, as dates can be modified.

Who is the buyer of this tender?

The contracting authority is ARRIVA UK TRAINS LIMITED (United Kingdom).

How can I bid for public tenders in the United Kingdom?

Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.