Telephony Modernisation Subscription Based Model
Buyer: NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
- Published
- 21 January 2026
- Estimated value
- £361,960
- Place of performance
- UKL14
- Procedure
- Direct award
- Lots
- 1
- Notice number
- 005317-2026
- Reference
- ocds-h6vhtk-060b25
- Official source
- Official source
CPV codes
- 64200000Telecommunications services
Description
Hywel Dda University Health Board (HDUHB) have awarded a contract to replace their existing on-premises and cloud legacy model for telephony modernisation and award a new subscription-based agreement with the same provider, Maintel Europe Limited. The requirement is utilised to support the Mitel phone systems used throughout the Health Board; Digital Services are 75% of the way through a project to modernise this telecommunications infrastructure and move away from legacy Mitel and Philips phone systems to a new cloud hosted environment that will host the cloud version Mitel phone system. This solution has arisen due to several limitations with the current agreement: - The inability to monitor and use diagnostic tools to assess voice quality issues immediately and retrospectively, or to assess calling capacity to ensure we are not paying for too many telephone lines, - The telecommunications environment is being changed and any changes to this environment will incur additional costs and will raise the support costs for the environment. One of the key areas of change is that of profiling staff as to whether they need a physical phone on the desk or a phone on their digital device, -…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| MAINTEL EUROPE LIMITED | — | — |
Official publications
- FTS · 005317-2026 · 21 January 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £361,960.
- Who is the buyer of this tender?
- The contracting authority is NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust) (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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