Telephony and Contact Centre Service
Reference ocds-b5fd17-2f90bdd9-26a7-4c94-994a-b937040579c4 · Bath and North East Somerset Council
Awarded to Charterhouse Voice & Data Ltd for £1,945,154.
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Amounts and figures
Description
B&NES are looking to modernise their telephony and contact centre environment which is based on a legacy on-premise Mitel system serving circa 2000 internal users & 200 voice agents across multiple sites as well as around 500 users in a third party/outsourced organisation. The council would like to move to a public cloud hosted solution to provide a modern experience to the council users and enable an improved resident contact experience through more advanced features. Microsoft Teams is being used for internal calling, chat, conferencing and collaboration with no integration with Mitel.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Charterhouse Voice & Data Ltd | £1,945,154 | 28 October 2024 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 634ff4ab-c3ff-403b-9602-5cdc109e9c82-800872 | 8 November 2024 |
| Contracts Finder | 634ff4ab-c3ff-403b-9602-5cdc109e9c82-800872 | 8 November 2024 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 6 September 2024, 17:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £1,945,154.
- Who is the buyer of this tender?
- The contracting authority is Bath and North East Somerset Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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