Telecare and Out of Hours Call Monitoring Service
Buyer: Flintshire County Council
- Published
- 9 May 2024
- Place of performance
- UK
- Lots
- 1
- Notice number
- 014773-2024
- Reference
- ocds-h6vhtk-04582d
- Official source
- Official source
CPV codes
- 79711000Alarm-monitoring services
- 85320000Social services
- 64200000Telecommunications services
Description
Flintshire County Council is looking to engage with the market for: A bilingual (Welsh and English) out of hours telephone call handling service when the Council is closed between 17:00-08:30 Monday to Friday and at weekends and bank holidays. During 2023-24 there were 5,137 telephone calls offered to the out of hours service, 428 on average each month. A Welsh telephone call handling / message taking service for non-Welsh speaking employees during normal office hours between 08:30-17:00 Monday to Friday. A bilingual (Welsh and English) 24 hours Carelink alarm monitoring service (prospective suppliers must be able to receive digital calls in readiness for the digital swich over to be completed by the end of 2025 and to remotely transfer all existing Carelink alarm lines to their systems). Flintshire currently has 2,592 hardwired sheltered accommodation connections and 2,237 dispersed alarms in private home connections with a total of 20,000 alarm activations in 2023-24. The Council has a contract with a third-party supplier until 31 March 2025. The Council are intent on providing high quality bilingual services to customers and if you are able to provide this service, please emai…
Official publications
- FTS · 014773-2024 · 9 May 2024
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Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is Flintshire County Council (United Kingdom).
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