Telecare Alarm Receiving Centre and Customer Management System
Buyer: Portsmouth City Council
- Published
- 25 August 2026
- Estimated value
- £300,000
- Place of performance
- UKJ31
- Lots
- 1
- Notice number
- 080987-2026
- Reference
- ocds-h6vhtk-06ebd9
- Official source
- Official source
CPV codes
- 33195000Patient-monitoring system
- 35121700Alarm systems
- 48000000Software package and information systems
- 79510000Telephone-answering services
Description
Portsmouth City Council's (PCC) Safe at Home (Telecare) Service would like to investigate the market for a combined package of Alarm Receiving Centre (ARC) and customer management System for Telecare alarm monitoring. Portsmouth City Council provides an in-house Telecare Service branded as "Safe at Home" with approximately 1,000 customers. All telecare devices installed are SIM operated (digital switch over of equipment was undertaken by the service in 2022). Telecare equipment provided through the service is SIM-operated units supplied by Chiptech UK, typically the Chiptech SEVEN base units with Pearl/ Pearl Advanced pendant. A range of peripheral equipment is also installed for Safe at Home customers based on identified needs, including (but not limited to): - Smoke detectors - Carbon Monoxide detectors - Epilepsy Monitors - Door exit monitors - Bed exit monitors The safe at home service has also recently introduced GPS e Licences for approximately 8 officers would be required for the monitoring software for in-house staff to access and update customer records. Reporting would be required for performance monitoring (not an exhaustive list): - Call answering times - Number of c…
Official publications
- FTS · 080987-2026 · 25 August 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £300,000.
- Who is the buyer of this tender?
- The contracting authority is Portsmouth City Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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