Supply and Maintenance of a Customer Relationship Management System

Published

9 May 2024

Place of performance

UKM93

Lots

1

Notice number

014878-2024

Reference

ocds-h6vhtk-045868

Official source

Official source

Description

Customer Relationship Management (CRM) system used to record and manage workflow of all customer enquiries received via telephone, face to face and online and is required to be able to fully integrate with other systems including NEC Revenues, Benefits and Housing systems and the national My Account. The CRM system is a corporate system used across all Council Services located across North Ayrshire.

Official publications

• FTS · 014878-2024 · 9 May 2024

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Frequently asked questions

Who is the buyer of this tender?

The contracting authority is North Ayrshire Council (United Kingdom).

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