SSE Service Desk, End User Services, Cloud Operations and SIAM Services
Buyer: SSE SERVICES PLC
- Published
- 3 February 2025
- Submission deadline
- 10 March 2025
- Estimated value
- £300,000,000
- Place of performance
- UK
- Procedure
- Restricted procedure
- Lots
- 1
- Notice number
- 003550-2025
- Reference
- ocds-h6vhtk-04db3f
- Official source
- Official source
CPV codes
- 30211000Mainframe computer
- 30212000Minicomputer hardware
- 30213000Personal computers
- 30214000Workstations
- 30215000Microcomputer hardware
- 30231000Computer screens and consoles
- 30232000Peripheral equipment
- 30233000Media storage and reader devices
Description
SSE Services Plc (the "Authority" and "SSE") is undergoing a service transformation journey, titled Programme Compass, to ensure that the Authority can meet the changing needs of the business as applications are modernised and a cloud first, and cloud native strategy is adopted. As part of Programme Compass, the Authority intends to implement a more focused, responsive and customer centric EUS (End user services), SD (Service Desk), Cloud Operations, and SIAM (service integration and management services). The Authority currently outsource End User Services and IT support services to two main providers, with one providing Service Desk & desk-side support, desktop device support, Service management and Cloud & Infrastructure services and the other providing End User services through a leased model for laptops and mobiles/tablets. The Authority has made the strategic decision to retender these IT services, with a view to improve the user experience, improve efficiency and effectiveness, and enable delivery of IT services in a more seamless way. The Authority is also moving towards a hybrid SIAM model. In this model, the Applicant will act as a Service Integrator (SI), whereby th…
Official publications
- FTS · 003550-2025 · 3 February 2025
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 10 March 2025. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £300,000,000.
- Who is the buyer of this tender?
- The contracting authority is SSE SERVICES PLC (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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