South Norfolk Council: Customer Relation Management Software Package
Buyer: South Norfolk Council
- Published
- 30 September 2025
- Estimated value
- £796,855
- Place of performance
- UKH17
- Procedure
- Restricted procedure
- Lots
- 1
- Notice number
- 060821-2025
- Reference
- ocds-h6vhtk-0470d3
- Official source
- Official source
CPV codes
- 72212100Industry specific software development services
Description
South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform. Both councils’ delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them. East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Goss Interactive Ltd | — | — |
Official publications
- FTS · 060821-2025 · 30 September 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £796,855.
- Who is the buyer of this tender?
- The contracting authority is South Norfolk Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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