Service Quality Inspections and System
Buyer: GA TRAINS LIMITED
- Published
- 29 June 2026
- Estimated value
- £550,000
- Place of performance
- UKH
- Lots
- 1
- Notice number
- 060946-2026
- Reference
- ocds-h6vhtk-06bf86
- Official source
- Official source
CPV codes
- 48000000Software package and information systems
- 71630000Technical inspection and testing services
- 72222300Information technology services
- 72225000System quality assurance assessment and review services
- 72250000System and support services
- 72316000Data analysis services
- 79212000Auditing services
- 79311200Survey conduction services
Description
GA Trains Limited intends to undertake an open tender for the provision of a comprehensive and independent Service Quality audit programme. This programme will deliver consistent and objective assessments of stations and train services against defined standards and criteria. As part of this procurement, GA is also seeking a technology-enabled solution to support the efficient capture, reporting, and management of audit findings. The solution must integrate with GA's contractor management systems, enabling the timely resolution of identified issues and supporting effective, ongoing performance monitoring. The appointed (sole) supplier will be responsible for generating reliable performance insights that drive continuous improvement, enhance the overall customer experience, and provide assurance that Service Quality standards are consistently achieved.
Official publications
- FTS · 060946-2026 · 29 June 2026
Other tenders from GA TRAINS LIMITED
- Supply of Software Products, Hardware Products, and Services
- Passenger Automatic Ticket Gates Support and Maintenance
- Workforce Management and Rostering System
- Operating Lease for Class 745 and Class 755 Rolling Stock Units
- Train Services Agreement for Class 745 and 755 Rolling Stock Units
- Train Services Agreement for Class 745 and Class 755 Rolling Stock Units
- Rolling Stock Maintenance
- Purchase of Passenger Automatic Ticket Gates for Various Stations
- Ticket Vending Machines Support and Maintenance
- Digital Customer Information Systems
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £550,000.
- Who is the buyer of this tender?
- The contracting authority is GA TRAINS LIMITED (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.