Digital Customer Information Systems
Buyer: GA TRAINS LIMITED
- Published
- 31 July 2026
- Estimated value
- £6,283,000
- Place of performance
- UKH1
- Procedure
- Direct award
- Lots
- 1
- Notice number
- 072692-2026
- Reference
- ocds-h6vhtk-06d8c3
- Official source
- Official source
CPV codes
- 51611120Installation services of railway real-time departures and arrival display screens or boards
- 72260000Software-related services
Description
The supply, support, and maintenance of the Digital Customer Information System (DCIS) service which encompasses the provision, implementation, ongoing technical support, and lifecycle maintenance of a comprehensive customer information platform. The service enhances the passenger experience by delivering timely, accurate, and consistent travel information across multiple customer touchpoints, enabling GA Trains to provide a more connected, responsive, and passenger-centric journey experience. The solution equips frontline staff with improved access to real-time operational information, enabling them to better assist passengers and respond to enquiries. It also supports control room teams in managing service changes, disruptions, and day-to-day operations more effectively through enhanced visibility and communication capabilities. By improving the flow of information across the GA network, the DCIS supports a more proactive, efficient, and resilient operation while contributing to higher levels of passenger satisfaction and service performance.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| BLACKBOX COMPANY (UK) LIMITED | £6,283,000 | — |
Official publications
- FTS · 072692-2026 · 31 July 2026
Other tenders from GA TRAINS LIMITED
- Supply of Software Products, Hardware Products, and Services
- Passenger Automatic Ticket Gates Support and Maintenance
- Workforce Management and Rostering System
- Operating Lease for Class 745 and Class 755 Rolling Stock Units
- Train Services Agreement for Class 745 and 755 Rolling Stock Units
- Train Services Agreement for Class 745 and Class 755 Rolling Stock Units
- Rolling Stock Maintenance
- Purchase of Passenger Automatic Ticket Gates for Various Stations
- Ticket Vending Machines Support and Maintenance
- Service Quality Inspections and System
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £6,283,000.
- Who is the buyer of this tender?
- The contracting authority is GA TRAINS LIMITED (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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