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Awarded United Kingdom Services

Salesforce Service Cloud Voice

Buyer: Places For People Group

Published
19 January 2026
Estimated value
£22,538,948
Place of performance
UK
Procedure
Direct award
Lots
1
Notice number
004568-2026
Reference
ocds-h6vhtk-060958
Official source
Official source

Description

Places for People intends to procure additional software product licences under its existing Salesforce contract. The requirement includes licences for Salesforce Service Cloud Voice, Digital Engagement, and Agentforce for Service products. These licences will enable enhanced customer service capabilities, including integrated voice support, digital channel engagement, and improved agent productivity tools. The procurement will be carried out as an extension to the current contractual arrangements with Salesforce.

Awards

Awarded toAmountDate
Salesforce UK Limited — —

Official publications

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Frequently asked questions

What is the estimated value of this tender?
The estimated value published by the buyer is £22,538,948.
Who is the buyer of this tender?
The contracting authority is Places For People Group (United Kingdom).
How can I bid for public tenders in the United Kingdom?
Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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Data collected from official public procurement sources. Amounts as published by the buyer.