Salesforce Service Cloud Voice
Reference ocds-h6vhtk-060958 · Places For People Group
Awarded to Salesforce UK Limited for £22,538,948.
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Amounts and figures
Description
Places for People intends to procure additional software product licences under its existing Salesforce contract. The requirement includes licences for Salesforce Service Cloud Voice, Digital Engagement, and Agentforce for Service products. These licences will enable enhanced customer service capabilities, including integrated voice support, digital channel engagement, and improved agent productivity tools. The procurement will be carried out as an extension to the current contractual arrangements with Salesforce.
Awards
| Lot | Awarded to | Amount | Date |
|---|---|---|---|
| 1 | Salesforce UK Limited | £22,538,948 | — |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 004568-2026 | 19 January 2026 |
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- The contracting authority is Places For People Group (United Kingdom).
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