IT Service Management tool (ITSM)
Buyer: Places For People Group
- Published
- 2 December 2025
- Estimated value
- £600,000
- Place of performance
- UK
- Procedure
- Open procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 078851-2025
- Reference
- ocds-h6vhtk-05ecc8
- Official source
- Official source
CPV codes
- 48000000Software package and information systems
- 72222300Information technology services
Description
Places for People (PfP) seeks to acquire and implement an industry-leading IT Service Management (ITSM) platform that meets both current and future business requirements. PfP currently operates an in-house service management platform, LogIT, which is no longer capable of supporting growing business needs. The existing system lacks essential capabilities, including automation, integration, service catalogue visibility, configuration management, analytics, and knowledge management. Integration with existing tools and platforms including but not limited to Intune, Entra ID, Active Directory, Observability (LogicMonitor) and compatibility with a market leading ITAM solution. Implementation of modules: Incident, Change and Release Management, Problem, Configuration Management Database (CMDB), Known Error Database (KEDB), Service Catalogue, Knowledge Management. Interrogation of system configuration. Interrogation of professional training for three (3) IT Ops colleagues to maintain and operate chosen solution. Salesforce LogIT, Change IT decommission System on a Chip (SOC) integration For more information about this opportunity, please visit the Delta eSourcing portal at: https…
Official publications
- FTS · 078851-2025 · 2 December 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £600,000.
- Who is the buyer of this tender?
- The contracting authority is Places For People Group (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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