Revenues & Benefits IT processing core system
Reference ocds-b5fd17-8ead5d6c-c0f5-4545-9dcf-443bdfc3bc51 · London Borough of Waltham Forest
Awarded to Capita Business Services Ltd.
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Description
Revenues & Benefits software solution is the primary IT system that support the full end-to-end administration of, via wide ranging functions and processes across multiple contact channels, resident accounts & cases within the borough for:\r • billing, collection and enforcement for Council Tax, National Non-Domestic Rate (Business Rates), Business Improvement Districts (BIDs), Housing Benefit Overpayments\r • entitlement, assessment, and payment of Housing Benefit, Council Tax Support, Discretionary Housing Payment, Discretionary Council Tax Hardship and Local Welfare Assistance\r • entitlement assessment of Free School Meals\r Customer Resolution Centre and Business Support staff access MRI Revenues & Benefits on a permissioned basis for a subset of administration activities specific to their own roles & responsibilities.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Capita Business Services Ltd | £0 | 29 August 2025 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 2fa56aa6-a1d3-455b-8216-301cc3eacad4-880976 | 27 January 2026 |
| Contracts Finder | 2fa56aa6-a1d3-455b-8216-301cc3eacad4-880976 | 27 January 2026 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 15 April 2024, 23:59. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is London Borough of Waltham Forest (United Kingdom).
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