RES/IT - Intelligent IVR Solution Citizens Service Centre (Channel Shift project)
Reference ocds-b5fd17-4952bbb6-9842-44c3-8215-62f466040df5 · Bristol City Council
Awarded to ICS.AI Limited for £920,000.
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Amounts and figures
Description
The channel shift project (part of the wider Digital Transformation Programme) is looking to procure an intelligent IVR solution. The main objective of this project is to reduce contact into the Citizen Service Centre and reduce its operating costs. The solution should offer a conversational language model (AI) that would be available to citizens when they call.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| ICS.AI Limited | £920,000 | 7 September 2024 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | b148b160-0956-4adb-aedd-45cac468ada4-785490 | 16 September 2024 |
| Contracts Finder | b148b160-0956-4adb-aedd-45cac468ada4-785490 | 16 September 2024 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 6 September 2024, 23:59. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £920,000.
- Who is the buyer of this tender?
- The contracting authority is Bristol City Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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