Replacement of Corporate Telephony and Contact Centre Environment
Reference ocds-h6vhtk-06d7f3 · Link Group
Closed.
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Description
Link Group is seeking to appoint a suitably qualified supplier to provide, implement and support a modern, secure and resilient corporate telephony and Contact Centre as a Service (CCaaS) solution. The contract will include cloud telephony, omnichannel contact handling, intelligent routing, workforce management, call recording, quality management, reporting and analytics, PCI-compliant payment handling, integration capabilities, migration, implementation, training and ongoing support. The solution will support customer-facing and colleague-facing services across Link Group and will be delivered through a phased approach.
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 107286-2026 | 11 November 2026 |
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