Replacement of Corporate Telephony and Contact Centre Environment
Reference ocds-h6vhtk-06d7f3 · Link Group
Open until 23 November 2026, estimated value £1,500,000.
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Amounts and figures
Description
Link Group is seeking to appoint a suitably qualified supplier to provide, implement and support a modern, secure and resilient corporate telephony and Contact Centre as a Service (CCaaS) solution. The contract will include cloud telephony, omnichannel contact handling, intelligent routing, workforce management, call recording, quality management, reporting and analytics, PCI-compliant payment handling, integration capabilities, migration, implementation, training and ongoing support. The solution will support customer-facing and colleague-facing services across Link Group and will be delivered through a phased approach.
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 105513-2026 | 6 November 2026 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 23 November 2026, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £1,500,000.
- Who is the buyer of this tender?
- The contracting authority is Link Group (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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