Replacement IT Service Management (ITSM) System
Reference ocds-b5fd17-6bc2303a-28d6-4b3c-a14e-1ecc5ac43871 · City of Bradford Metropolitan District Council
Awarded to Softcat Plc for £897,100.
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Amounts and figures
Description
The Council is seeking to appoint a suitably experienced and qualified Provider (the Provider) to deliver a cloud-hosted replacement IT Service Management (ITSM) system. The current ITSM tool has been in place since 2015. With the advancement of technology, the Council is keen to take advantage of up-to-date technology, functionality, current call handling and asset management systems to improve and enhance service delivery to its customers. Addendum A provides bidders with overview information about the current IT infrastructure, services, and support, including any standards/policies/technical requirements. This will allow bidders to gain an understanding to ensure appropriateness of their solution(s) and enable them to provide an accurate pricing for the implementation and running of their services. Addendum B outlines potential future requirements for a Customer Relationship Management (CRM) system, Customer Portal, and Electronic Document Management (EDM) solution. Should the selected ITSM solution demonstrate the capability to meet these requirements, the Council reserves the right, at its sole discretion, to extend the scope of this contract to include some or all…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Softcat Plc | £897,100 | 24 March 2026 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 8e53f24d-da91-4ea1-ada5-9486f39efa14-890825 | 31 March 2026 |
| Contracts Finder | 8e53f24d-da91-4ea1-ada5-9486f39efa14-890825 | 31 March 2026 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 23 January 2026, 10:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £2,400,000.
- Who is the buyer of this tender?
- The contracting authority is City of Bradford Metropolitan District Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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