Repairs, Diagnostic and Reporting Tool

Description

This is an RFI process. West Lancashire Borough Council ("The Council") is requesting a demonstration from potential providers of a repairs reporting and diagnostic system. The information will only be used to better inform future specifications. West Lancashire Borough Council has approximately 6000 homes. Residents can report repairs required to their home in person at one of our customer service points, online via our website, or over the phone to our customer service team. The Council is looking for a system that helps non-technical and experienced technical staff to diagnose repair problems and raise job orders. The system should find an easy way to find Schedule of Rates items and add them to a schedule of works. The Council is also looking for an easy solution for tenants to report repairs online. The Council is looking for companies to demonstrate their products during a 1-hour Teams meeting on 9th May 2024.

Official publications

• Asset Management System - Yotta
  Published: 10 October 2025
• Call Off contract from Framework DN772512
  Published: 6 October 2025
• Call off contract from Framework DN772512
  Published: 6 October 2025
• Call off contract from Framework DN772512
  Published: 6 October 2025
• Call Off contract from Framework DN772512
  Published: 6 October 2025
• Call-Off Contract from Framework DN775212 - Specialist trade Works
  Published: 6 June 2025
• Call- Off Contract from Framework DN775212
  Published: 6 June 2025
• Call-Off Contract from Framework DN775212- Specialist Trade Works
  Published: 6 June 2025
• Call-Off Contract from Framework DN775212 Specialist Trade Works
  Published: 6 June 2025
• Call-Off Contract from Framework DN77525- Specialist Trade Works
  Published: 6 June 2025

Previous and next from West Lancashire Borough Council

• Wellness Suite Equipment - Supply, install and maintenance — 28 August 2024
• Council Tax and NNDR Review - RFI — 20 August 2024
• STRUCTURAL ENGINEER CONSULTANCY SERVICES — 16 May 2024
• Provision of Artisan Market Services — 29 February 2024
• Housing Mock Inspection and Self Assessment Process — 28 February 2024
• Skelmersdale Leisure Hub Consultant — 22 February 2024

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Frequently asked questions

Who is the buyer of this tender?

The contracting authority is West Lancashire Borough Council (United Kingdom).

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