Rainbow Customer Contact and Core Banking - LOT 1 - Customer Contact Centre and Operations
Reference ocds-b5fd17-c03873a6-8fd9-40c1-8500-fe75a06de8a5 · NS&I
Awarded to SOPRA STERIA LIMITED for £275,959,714.
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Description
This procurement will consist of two packages. The Customer Contact and Operations package will procure a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys to perform on their behalf when needed to support vulnerable and digitally excluded customers. The Core Banking, Payment and Reporting package will will procure a strategic supplier of managed services to deliver and integrate core banking services and systems of record, including: customer accounts and account lifecycle management; pooled accounts; payment verification and transaction processing; interest calculations and capitalisation; statement generation; product development and lifecycle management; general ledger and product accounting; fraud detection and monitoring; account and customer management information; insight capabilities; reporting and knowledge management; and Open Banking.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| SOPRA STERIA LIMITED | £275,959,714 | 3 November 2023 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | d3546c5e-dfed-49a9-b955-ec0c6cbc40da-748020 | 3 May 2024 |
| Contracts Finder | d3546c5e-dfed-49a9-b955-ec0c6cbc40da-748020 | 3 May 2024 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 4 May 2023, 12:00. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is NS&I (United Kingdom).
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