QQ24109 - Tenant Satisfaction Measures
Reference ocds-b5fd17-d8283504-0b10-4981-9204-d9094fbb62f4 · Wolverhampton City Council
Awarded to Acuity Research & Practice for £70,000.
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Amounts and figures
Description
City of Wolverhampton Council are looking to contract a supplier to conduct statutorily required Tenant Satisfaction Surveys of the council's tenants. We own more than 21,000 homes in the city, which are managed by four distinct managing agents. Tenant Satisfaction Surveys will need to be collected in relation to this total stock number. These are a statutory obligation, so the questions asked and survey process must meet the requirements set out by the Regulator of Social Housing. Our largest managing agent is Wolverhampton Homes (WH) - an Arms-Length Management Organisation (ALMO) - who manage around 20,000 properties. We would like to survey tenants in homes managed by WH on a quarterly basis. Our remaining stock is managed by 3 Tenant Management Organisations (TMO): • Over 900 homes and managed by Bushbury Hill EMB (BHEMB). • Over 700 homes are managed by Dovecotes TMO (DTMO). • Around 200 homes and managed by New Park Village TMC (NPV). We would like to survey tenants managed by these three Tenant Management Organisations on a one-off, annual basis so that we build a fuller picture of satisfaction on each estate. In total, we would require a 5% annual sample of WH tenan…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Acuity Research & Practice | £70,000 | 20 December 2024 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 36f7e5dc-efa6-474f-beaf-44689c34ef7b-816830 | 14 January 2025 |
| Contracts Finder | 36f7e5dc-efa6-474f-beaf-44689c34ef7b-816830 | 14 January 2025 |
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- The submission deadline is 19 December 2024, 12:00. Check the official source, as dates can be modified.
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- The estimated value published by the buyer is £70,000.
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- The contracting authority is Wolverhampton City Council (United Kingdom).
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