Purchasing of Telephony Services for University Clearing Days
Buyer: Sheffield Hallam University
- Published
- 7 January 2026
- Estimated value
- £251,929
- Place of performance
- UKC
- Procedure
- Direct award
- Lots
- 1
- Notice number
- 000946-2026
- Reference
- ocds-h6vhtk-0600ae
- Official source
- Official source
Description
Provision of a hosted contact centre and telephony solution to support the University's student recruitment and enquiry handling activities, particularly during peak Clearing periods. The service includes cloud-based contact centre functionality, automated call distribution, IVR call routing, workflow automation, and integration with Microsoft Teams and the University's existing telephony systems. The contract also covers ongoing support and maintenance, service availability management, analytics and reporting, and professional services to support configuration, optimisation, and training. The solution enables the University to manage high volumes of inbound and outbound calls efficiently and reliably during critical recruitment periods.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Netcall Technology Limited | — | — |
Official publications
- FTS · 000946-2026 · 7 January 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £251,929.
- Who is the buyer of this tender?
- The contracting authority is Sheffield Hallam University (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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