Public Engagement and Satisfaction Surveys for West Yorkshire Police
Buyer: West Yorkshire Police
- Published
- 29 December 2025
- Estimated value
- £584,500
- Place of performance
- UKE
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 086302-2025
- Reference
- ocds-h6vhtk-059440
- Official source
- Official source
CPV codes
- 79311210Telephone survey services
- 79342311Customer satisfaction survey
Description
West Yorkshire Police have awarded a contract for the provision of a satisfaction programme for the Force's victims as well as ad-hoc public engagement via telephone surveys and other potential consultation methods. Approximately 10,700 satisfaction surveys are currently undertaken by telephone each year as part of an ongoing monthly programme, allowing analysis of the Force to be completed and reported upon. These surveys measure satisfaction with the police service that victims and/or callers have received and allows WYP to identify where improvements could be made. On an ad-hoc basis other mechanisms of consultation and engagement may be required to explore new issues or to increase understanding of themes identified via existing surveys. A wider range of methodologies may be used for this including online surveys, focus groups and face to face surveys.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| SOCIAL & MARKET STRATEGIC RESEARCH LIMITED | — | — |
Official publications
- FTS · 086302-2025 · 29 December 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £584,500.
- Who is the buyer of this tender?
- The contracting authority is West Yorkshire Police (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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