Provision of the ScotRail Website

Published

9 October 2025

Place of performance

UKM

Procedure

Direct award

Lots

1

Notice number

063709-2025

Reference

ocds-h6vhtk-04e284

Official source

Official source

CPV codes

• 72413000World wide web (www) site design services
• 72415000World wide web (www) site operation host services

Description

This involves the variation to an existing contract which was procured whilst ScotRail was under the Abellio franchise ownership. The incumbent supplier (Altcom Ltd) supplies hosting, maintenance and support services for the ScotRail.co.uk website. A 36-month extension is being awarded to Altcom for this same scope of services. ScotRail are currently conducting a tender process for new Retail Systems including a Centralised Web Ticket Issuing System (WebTIS), App and Ticket Vending Machines. The ScotRail website is out with the scope of this procurement, however, the WebTIS and software chosen will impact the future requirements for the website. Currently, there are integrations in place between the website and the app and currently it is unknown whether these are features which will be provided through the new retail systems solution or will continue to be required through the website. The procurement and implementation of the new retail systems will take at least 24 months. The full impact on the specification for a new ScotRail website will not be known until the procurement is complete and the functionality of the new retail systems fully understood. To tender the website servi…

Awards

Official publications

• FTS · 063709-2025 · 9 October 2025

Frequently asked questions

Who is the buyer of this tender?

The contracting authority is ScotRail Trains Limited (United Kingdom).

How can I bid for public tenders in the United Kingdom?

Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.