Provision of Service Quality Regime (SQR) and Related Services
- Published
- 17 February 2025
- Place of performance
- UK
- Procedure
- Restricted procedure
- Notice number
- 005486-2025
- Reference
- ocds-h6vhtk-0452e5
- Official source
- Official source
CPV codes
- 48610000Database systems
- 48611000Database software package
- 71315400Building-inspection services
- 71631000Technical inspection services
Description
London North Eastern Railway Limited (LNER) and Northern Trains Limited (NTL) have a requirement to deliver a Service Quality Regime (SQR) in support of their obligations to the Department of Transport (DfT). In order to deliver the above we are looking for a supplier or suppliers to provide independent inspections and mystery shopping across our networks with the requirement split into four lots to obtain the best solution. Bidders are free to bid for any combination of the following four lots: - 1.Service Quality Management System 2.Service Quality Register 3.Service Quality App/inspections software 4.Service Quality Inspections There will also be a requirement to deliver reporting and insights in order to ensure full compliance with the SQR. During the life of any agreement there may also be an opportunity for TransPennine Trains Limited (TPT) to join the arrangement with further details provided in the tender documents.
Lots (4)
| Lot | Description | CPV code | Amount |
|---|---|---|---|
| 1 | Service Quality Management System | 48610000 Database systems | — |
| 2 | Service Quality Register | 48610000 Database systems | — |
| 3 | Service Quality App/inspections software | 48611000 Database software package | — |
| 4 | Service Quality Inspections | 71315400 Building-inspection services | — |
Official publications
- FTS · 005486-2025 · 17 February 2025
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Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is Northern Trains Limited (NTL) (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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