Provision of PALS & Complaints Contact Centre Service
Reference ocds-b5fd17-5e7909ee-6916-44d3-ab67-cbe3a4648a23 · ATTAIN HEALTH MANAGEMENT SERVICES LTD
Awarded to WAVENET LIMITED for £11,406,624.
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Amounts and figures
Description
The Contracting Authority (NHS Essex Integrated Care Board) has awarded a compliant Call-Off Contract to East of England Ambulance NHS Trust - Commercial Services [CallEEAST] for provision of a PALS & Complaints Contact Centre Service Essex Integrated Care Board (Essex ICB) that will provide PALS and Complaints call handling/contact centre services to facilitate timely effective response and resolution of patient issues. The contract commences 01st April 2026 and expires 30th September 2026. The estimated value of the new contract (£114.066.24) and the cumulative spend to date (£39,152). This Contract Award Notice is being published in accordance with the requirements for sub-central contracting authorities, NHS Trusts and NHS Foundation Trusts where the contract value is at least £30,000 inclusive of VAT in accordance with the Public Contract Regulations 2015, which govern the Framework Agreement his Call-Off Contract is associated with.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| WAVENET LIMITED | £11,406,624 | 1 April 2026 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 666f35fd-0e71-444d-ab8a-abae7429da2e-901139 | 8 June 2026 |
| Contracts Finder | 666f35fd-0e71-444d-ab8a-abae7429da2e-901139 | 8 June 2026 |
Other tenders from ATTAIN HEALTH MANAGEMENT SERVICES LTD
See the buyer →- Provision of Safeguarding Supervision on behalf of NHS Essex Integrated Care Board (ICB) Published: 26 October 2026
- Provision of PALS & Complaints Contact Centre Service Published: 8 September 2026
- Provision of legal advice and counsel to NHS Essex Integrated Care Board for the duration of an independent statutory inquiry Published: 30 April 2026
- Provision of Corporate and IT Voice over Internet Protocol (VoIP) telephony across NHS Essex Integrated Care Board (Essex ICB) including… Published: 20 April 2026
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 25 March 2025, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £39,152.
- Who is the buyer of this tender?
- The contracting authority is ATTAIN HEALTH MANAGEMENT SERVICES LTD (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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