Provision of Out of Hours Telephone Service
Buyer: ASTER GROUP LIMITED
- Published
- 24 January 2025
- Estimated value
- £745,450
- Place of performance
- UK
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 002538-2025
- Reference
- ocds-h6vhtk-04a474
- Official source
- Official source
CPV codes
- 79512000Call centre
- 79342300Customer services
- 64214200Telephone switchboard services
- 32552120Emergency telephones
- 79511000Telephone operator services
Description
This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work to the appropriate in-house trade operative and/or external contractors, within working hours which is Monday - Friday 08:00 - 17:00. Therefore, outside these working hours, including bank holidays, technical downtime, team meetings and collaborative calls, customers wishing to contact Aster regarding emergencies will be routed to the out of hours provider.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Somerset Lifeline T/A Deane Helpline | — | — |
Official publications
- FTS · 002538-2025 · 24 January 2025
Other tenders from ASTER GROUP LIMITED
- CAS-01001-S8L6G9 Grace House- Property Safety Maintenance Contract
- CAS-01117-Z0Q3L2 - Waiblingen Way Roof Works (Phase 2)
- Chartered Institute of Housing (CIH) Level 4 & Level 5 Professional Qualifications Training Provider Framework (Light Touch)
- CAS-01189-T3H2F7 - Kingsway Gardens - Fabric Maintenance
- CAS-01323-D3P6Z3 - Brittany Close, Marchwood - Bin Stores and Resurfacing
- CAS-01336-R8D9H5 - GARAGE BLOCK Flats 1-12 Gablehurst, Upton, Poole, BH16 5JA - Roofline Renewal
- CAS-01343-W5M8V4 - Licensed Asbestos Removals - 12-Month Award
- Materials - Transitional Arrangements
- Materials - Transitional Arrangements
- Materials - Transitional Arrangements
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £745,450.
- Who is the buyer of this tender?
- The contracting authority is ASTER GROUP LIMITED (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
Get alerts for tenders like this
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.