Provision of Out of Hours call handling and social media monitoring Framework Services
Buyer: Hyde Housing Association Ltd
- Published
- 15 December 2023
- Estimated value
- £50,000,000
- Place of performance
- UK
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 036947-2023
- Reference
- ocds-h6vhtk-03bee9
- Official source
- Official source
CPV codes
- 50000000Repair and maintenance services
- 79512000Call centre
Description
**THIS CONTRACT HAS BEEN AWARDED AND THIS IS A CONTRACT AWARD NOTICE** It is Hyde’s intention in respect of this invitation to tender to create a multiple source Framework Agreement for the provision of Out of Hours call handling and social media monitoring services for the use of primarily The Hyde Group (Hyde) but also for the use of other public sector authorities as defined in the FTS/Contracts Finder contract notice. The service provider will provide Out of Hours call handling and social media monitoring services, responding to and managing calls on either an out of hours or 24/7 basis. This may include call handling across the housing, local authority, education and wider public sectors.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Careium UK Limited | £50,000,000 | — |
| NATIONWIDE PROPERTY ASSISTANCE LTD | £50,000,000 | — |
| EASTVANTAGE BUSINESS SOULTIONS INC | £50,000,000 | — |
| RESPONSE TEAM 247 LIMITED | £50,000,000 | — |
Official publications
- FTS · 036947-2023 · 15 December 2023
Other tenders from Hyde Housing Association Ltd
- Intention to Directly Award a Contract for Cloud-Based Maintenance, Scheduling, Compliance and Asset Management Software
- Communal Cleaning, Bulk Waste Collection and Japanese Knotweed Services Framework
- Grounds Maintenance Services Framework
- Pest Control Services
- DPS for Minor Works and Services
- eProcurement Services
- Provision of Insurance and related services to Hyde Housing Association and Subsidiaries
- Financial Advisory Services Framework
- Main Contractor Framework
- Vending Services Framework
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £50,000,000.
- Who is the buyer of this tender?
- The contracting authority is Hyde Housing Association Ltd (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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