Provision of Contact Centre with Call Recording & Transcription (PR2207)
Reference ocds-b5fd17-766790c6-e26a-4924-bb6a-07234629250d · Parliamentary and Health Service Ombudsman
Closed. Submission deadline: 17 January 2024. Estimated value: £100,000.
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Amounts and figures
Description
Provision of the implementation and support for a Microsoft Dynamics integrated Telephony Contact Centre with Call Recording & Transcription solution including but not limited to the following:- 1) Acquire a call recording and transcription product which automatically records calls and transcribe the conversation. The files must link to cases/contacts so they can easily be located, 2) Acquire a contact centre solution that integrates into Dynamics 365 (PHSO CMS) with call recording and transcription capabilities. 3) Call activity should also allow users to insert notes and show time stamps for activities on each case/contact. 4) The ability to stop/start recordings and access files to playback recordings. 5) The product must be able to support different retention policies and any non-casework call recordings and transcription should be purged within 30 days. 6) Access to files for review, training and learning purposes. 7) The ability to access files, for Subject Access Request (SAR) and for data mining and learning purposes in a format that meets PHSO requirements. Please refer to ProContract eTendering portal (https://procontract.due-north.com/Login).
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | c8a991b0-413c-4284-ab8a-62056bd2975b-708472 | 19 December 2023 |
| Contracts Finder | c8a991b0-413c-4284-ab8a-62056bd2975b-708472 | 19 December 2023 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 17 January 2024, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £100,000.
- Who is the buyer of this tender?
- The contracting authority is Parliamentary and Health Service Ombudsman (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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