Provision of Contact Centre Services to the Legal Aid Agency
Buyer: Legal Aid Agency
- Published
- 29 September 2026
- Estimated value
- £24,400,000
- Place of performance
- UKC
- Lots
- 1
- Notice number
- 092002-2026
- Reference
- ocds-h6vhtk-0524f0
- Official source
- Official source
CPV codes
- 79100000Legal services
- 79342300Customer services
- 79512000Call centre
Description
The Legal Aid Agency (“LAA”) is inviting Tenders from Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS). The DSCC service manages the logging, identification and deployment of defence solicitors to provide free legal advice to clients detained in police custody in England and Wales. The CLAOS is a call centre service that assesses whether a client's legal issue is in scope of legal aid and whether they are financially eligible. If they are eligible, it refers the client to specialist advice provided through legal aid or, if not, directs clients to alternative sources of help and assistance.
Official publications
- FTS · 092002-2026 · 29 September 2026
Other tenders from Legal Aid Agency
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £24,400,000.
- Who is the buyer of this tender?
- The contracting authority is Legal Aid Agency (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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