Provision of Cloud Based Enquiry Management Software Suite
Buyer: THE UNIVERSITY OF BIRMINGHAM
- Published
- 17 January 2025
- Estimated value
- £352,160
- Place of performance
- UKG31
- Procedure
- Direct award
- Lots
- 1
- Notice number
- 001653-2025
- Reference
- ocds-h6vhtk-04d414
- Official source
- Official source
CPV codes
- 48000000Software package and information systems
Description
The University of Birmingham uses Verint Express, a cloud-based enquiry management software suite supplied by Harbers Solutions Ltd to support customer relationship management (CRM) and case note functionality widely across student-facing and administrative teams within Academic Services and beyond. The product is fully integrated with our Student Records System (Ellucian Banner), to synchronise student data and with Core Systems to manage staff access. Given that one of the aims of our digital strategy is to consolidate the number of CRMs across the organisation a wider set of institutional needs for the future have been identified around providing CRM functionality to areas which do not currently have it available, including student wellbeing case management, and moving areas already using CRMs onto a centralised system, including student communications (as their current technology will be gone in the next 1-3 years). Verint has been identified as another CRM which can be rolled into this process of consolidation and replaced by a centralised platform. An initial implementation roadmap has been developed by ITS and their preliminary prioritisation has determined that the trans…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Harbers Solutions BV | — | — |
Official publications
- FTS · 001653-2025 · 17 January 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £352,160.
- Who is the buyer of this tender?
- The contracting authority is THE UNIVERSITY OF BIRMINGHAM (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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