Provision of an IT Service Management (ITSM) Solution
- Published
- 28 July 2026
- Estimated value
- £419,000
- Place of performance
- UKN06
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 071236-2026
- Reference
- ocds-h6vhtk-0677f9
- Official source
- Official source
CPV codes
- 48100000Industry specific software package
- 48460000Analytical, scientific, mathematical or forecasting software package
- 48480000Sales, marketing and business intelligence software package
- 48900000Miscellaneous software package and computer systems
- 72222300Information technology services
- 72260000Software-related services
Description
The Northern Ireland Assembly Commission is procuring a supplier to design, implement and deliver a centralised, cloud-based Commercial Off-the-Shelf (COTS) IT Service Management (ITSM) solution that will: • Provide IT service users with a consistent, accessible, and trackable interface for requesting services regardless of the business area or team responsible. • Improve operational efficiency using modern technology for faster issue diagnosis, faster routing, self-education and self-service. • Streamline service delivery through automation and integrated workflows. • Improve organisational resilience via knowledge base development and smarter incident management. • Offer real-time reporting and analytics for improved decision-making. • Enable accurate, organisation-wide asset visibility and control. • Ensure change control policies and procedures are adhered to, with improved governance and documentation.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Alemba Limited | — | — |
Official publications
- FTS · 071236-2026 · 28 July 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £419,000.
- Who is the buyer of this tender?
- The contracting authority is Northern Ireland Assembly Commission (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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