Provision of a Domestic Abuse Case Management System
Reference ocds-b5fd17-a6b5e5ce-7ff9-4c83-8e6a-f80debfd25f1 · Warrington Borough Council
Closed. Submission deadline: 8 December 2023. Estimated value: £30,000.
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Amounts and figures
Description
Warrington Borough Council (the "Council") is pleased to invite bid submissions for the provision and support of a new Domestic Abuse Case Management System (the "Solution") delivered as a cloud-based Software-as-a-Service (SaaS) solution. The Solution shall support the delivery of domestic abuse advice and prevention, by providing a comprehensive case management system, including (but not limited to): • support for the typical case management lifecycle, such as from case creation with a unique reference number, through update, resolution, closure and archive; • case management features and tools that help the officer effectively manage their caseload, such as work queues, individual work trays, case assignment, alerts, notifications, tasks, scheduled events, case status, automated escalations; • tools available to the manager to monitor and improve performance on cases; • support for case notes and multiple investigations; • support for case sign-off by managers; • correspondence by letters, text messages and emails (both pre-worded and customisable) • client/ contact management. The Contract shall be for an initial term of thirty-six (36) months with the option to ex…
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 8602bbb7-40b1-4fcd-8873-e5024e20f470-700785 | 22 November 2023 |
| Contracts Finder | 8602bbb7-40b1-4fcd-8873-e5024e20f470-700785 | 22 November 2023 |
Other tenders from Warrington Borough Council
See the buyer →- Provision of a Remote Access Service Platform (Fortinet Zero Trust Solution) Published: 27 June 2024
- Supply of Autodesk Subscriptions Published: 7 June 2024
- Provision of a Domestic Abuse Case Management System Published: 13 February 2024
- Supply and Delivery of Paper & Associated Products Published: 15 November 2023
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 8 December 2023, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £30,000.
- Who is the buyer of this tender?
- The contracting authority is Warrington Borough Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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