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Provision of 111-2 Service

Buyer: Avon and Wiltshire Mental Health Partnership NHS trust

Published
29 September 2026
Submission deadline
2 November 2026
Estimated value
£4,050,000
Place of performance
UK
Procedure
Open procedure
Lots
1
Documents
1
Notice number
092017-2026
Reference
ocds-h6vhtk-077ccd
Official source
Official source

CPV codes

Description

This opportunity is being run under the Provider Selection Regime (PSR) regulations. The development of a specialist all age mental health response via 111 is a key ambition of the NHS England Long Term Plan (2021-2024), and the recovery plan for urgent and emergency care priority for 2023/24. This required all calls for support during mental health crisis to be made via 111 by the end of March 2024 and is referred to as 111-2. Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) currently deliver this service in partnership with a system partner. AWP is seeking a provider to deliver an integrated model for the NHS 111 Mental Health Crisis Response Service (111 Option 2) for individuals experiencing a mental health crisis across both adult (18 years and over) and children and young people (under 18 years) pathways. The appointed provider will be solely responsible for the delivery of the call handling element of the 111 Option 2 pathway, including access, triage and call management. AWP will retain responsibility for all clinical assessment activity and associated clinical decision-making and outcomes. The provider must be able to operate within a matrix management model…

Official publications

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Frequently asked questions

What is the deadline to bid for this tender?
The submission deadline is 2 November 2026. Check the official source, as dates can be modified.
What is the estimated value of this tender?
The estimated value published by the buyer is £4,050,000.
Who is the buyer of this tender?
The contracting authority is Avon and Wiltshire Mental Health Partnership NHS trust (United Kingdom).
How can I bid for public tenders in the United Kingdom?
Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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Data collected from official public procurement sources. Amounts as published by the buyer.