Procurement for an Out of Hours (OOH) Contact Centre Service (Brunelcare)
Buyer: BRUNELCARE
- Published
- 14 September 2026
- Submission deadline
- 20 October 2026
- Place of performance
- UKK1
- Procedure
- Open procedure
- Lots
- 1
- Documents
- 2
- Notice number
- 086835-2026
- Reference
- ocds-h6vhtk-06f90a
- Official source
- Official source
CPV codes
- 50700000Repair and maintenance services of building installations
- 79510000Telephone-answering services
Description
Brunelcare invites tender responses for the provision of an Out of Hours (OOH) Contact Centre Service to deliver urgent housing, property, and welfare-related support during evenings, weekends, and public holidays. The service will support residents living in Brunelcare's sheltered flats and bungalows, which provide an independent living environment within a supportive community. The service requirements include, but are not limited to: - Emergency repairs and safety-related incidents. - Welfare checks and safeguarding alerts. - Assistance with access issues, lockouts, and other urgent housing matters. - Escalation of incidents and handover to Brunelcare's daytime operational teams. The supplier will be responsible for coordinating with Brunelcare's DLO and specialist contractors in relation to any repair-related call-outs. The procurement of an OOH Service provider is a key step in ensuring Brunelcare continues to meet its operational requirements, deliver a responsive and high-quality service to residents, and provide reassurance to residents, staff, and stakeholders. The successful Supplier will provide a comprehensive call handling and triage service, including the loggi…
Official publications
- FTS · 086835-2026 · 14 September 2026
Other tenders from BRUNELCARE
- Fire Alarm Installation Works and Associated Goods (Brunelcare)
- Out Of Hours Call Handling for Sheltered Housing sites
- Electrical and Life Safety Maintenance Contract (Brunelcare)
- Fire Door Inspections, Repair and Replacement (Supply and Install) (Brunelcare)
- Robinson House Care Home: Supply and fit replacement fire doors
Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 20 October 2026. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is BRUNELCARE (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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