Out Of Hours Call Handling for Sheltered Housing sites
Buyer: BRUNELCARE
- Published
- 10 February 2026
- Submission deadline
- 9 March 2026
- Place of performance
- UKK11
- Procedure
- Open procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 012150-2026
- Reference
- ocds-h6vhtk-064d3d
- Official source
- Official source
CPV codes
- 79510000Telephone-answering services
Description
Service Requirement: Out of Hours (OOH) Housing and Emergency Repair Support Procurement Objective: Appointment of a qualified and experienced Contractor to deliver a responsive Out of Hours service across Brunelcare's sheltered housing sites (including leaseholders and Shared Owners). Contract Value (estimated): £200,000 (incl VAT) Length of Contract: 4 years Background: Brunelcare is a Bristol-based charity committed to providing high-quality housing, care, and support for older people across the Southwest. Our sheltered housing schemes accommodate vulnerable residents who require timely and compassionate assistance outside standard office hours (Monday to Friday 8.30am to 4.30pm). Scope of Services: The Contractor will deliver an Out of Hours Service that ensures urgent housing and repair-related support during evenings, weekends, and public holidays. The service will include but is not limited to: Emergency repairs and safety-related incidents; Welfare checks and safeguarding alerts; Assistance with access issues, lockouts, and urgent housing matters; Escalation and handover to daytime operational teams. Service Hours: Weekdays: 4.30 PM - 8.30 AM; Weekends: Friday 4.…
Official publications
- FTS · 012150-2026 · 10 February 2026
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 9 March 2026. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is BRUNELCARE (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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