Prj_4639 - User Research tool (unmoderated/usability testing)
Reference ocds-b5fd17-24e51685-bb7b-429a-ae8a-e6829688273f · NHS Digital
Awarded to SOFTCAT PLC for £132,526.
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Amounts and figures
Description
The User Centred Design Team is looking to procure a tool to support unmoderated remote user research during the Covid-19 pandemic, and thereafter, to increase the pool of participants available to us to undertake research. The tool should enable researchers to set pre-defined usability tests for prototypes, wireframes and beta websites to ensure our digital products are well designed and fit for purpose. The tool itself should be able to capture qualitative and quantitative feedback from participants to enable us to assess 'what' users do when they interact with a product and also 'why' they do it. Typical outputs from the tests include narrated video or transcript from the participant whilst they interact with the product; plus web analytics (time to complete tasks, rate of abandonment), heatmaps and clickpaths of interactions. Most of the tools we have identified are websites, however we are also looking for a tool with the supplier to recruit from their pool of participants, so we acknowledge there may be an ongoing 'service' element to it (which ideally we would like included within our subscription)
Awards
| Awarded to | Amount | Date |
|---|---|---|
| SOFTCAT PLC | £132,526 | 11 June 2022 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | fbf27e54-1c9a-4e6d-80d4-7fe15ef85dcd-700872 | 22 November 2023 |
| Contracts Finder | fbf27e54-1c9a-4e6d-80d4-7fe15ef85dcd-700872 | 22 November 2023 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 2 October 2020, 17:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £66,263.
- Who is the buyer of this tender?
- The contracting authority is NHS Digital (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
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