Pre market Engagement for Out of Hours Call Service
Buyer: Plymouth Community Homes
- Published
- 29 May 2026
- Estimated value
- £241,758
- Lots
- 1
- Notice number
- 050628-2026
- Reference
- ocds-h6vhtk-06a85f
- Official source
- Official source
CPV codes
- 79510000Telephone-answering services
Description
Plymouth Community Homes (PCH) currently provides an Out of Hours Repairs and ASB service through a third party so tenants can report Emergency repairs out of hours. Ahead of the full procurement process PCH wish to undertake pre-market engagement to explore supplier options and services available. The regulatory landscape for social housing has evolved significantly in recent years, with enhanced safety requirements, strengthened consumer standards, and greater regulatory scrutiny. As a result, we are seeking OOH service partners who can deliver reliable, compliant, customer focused services backed by strong reporting and robust operational resilience. Suppliers will need to demonstrate their ability to support our regulatory obligations, work collaboratively on service improvement, and provide focused services backed by strong reporting and robust operational resilience. Suppliers will need to demonstrate their ability to support our regulatory obligations, work collaboratively on service improvement, and provide high quality triage and response to ensure tenant safety and satisfaction
Official publications
- FTS · 050628-2026 · 29 May 2026
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- EPC Programme 2026/27 - 2027/28
- Lifting Operations and Lifting Equipment Regulations (LOLER) Inspections
- Bampton Road, Plymouth PL6 8QB
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £241,758.
- Who is the buyer of this tender?
- The contracting authority is Plymouth Community Homes (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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