Payment Exception Service - Amended Notice
- Published
- 23 October 2025
- Submission deadline
- 27 October 2025
- Estimated value
- £22,532,075
- Place of performance
- UK
- Procedure
- Open procedure
- Lots
- 1
- Documents
- 2
- Notice number
- 067964-2025
- Reference
- ocds-h6vhtk-056964
- Official source
- Official source
CPV codes
- 66000000Financial and insurance services
Description
DWP is procuring a Supplier to create and operate a system (the "Payment Exception Service") which will allow benefit and pensions recipients (which DWP refers to as "Customers") without bank accounts to receive payment of entitlement through an alternate method of payment. The service is required to fulfil the Secretary of State obligation to pay benefit and pensions payments on time, on the due date, to the correct customer. Customers will need to be able to access their payments in cash at a wide range of geographical locations. Suppliers will need to ensure comprehensive coverage, which DWP further defines in the specification document. The geographical scope of the Payment Exception Service will be for Great Britain and Northern Ireland. Benefit payments are usually paid weekly, monthly or 4 weekly. This will be a "Payment Service" as defined by the Payment Services Regulations 2017. DWP considers that a simple and robust delivery model is the best way to ensure that particularly vulnerable customers can access their payments. To meet the Governments mission-led focus, DWP's ambition is to ensure that only customers who need the service are relying on PES over the coming years…
Official publications
- FTS · 067964-2025 · 23 October 2025
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 27 October 2025. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £22,532,075.
- Who is the buyer of this tender?
- The contracting authority is Department for Work & Pensions (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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