Patient Service Centre - CGI IT UK Limited on behalf of Hywel Dda University Health Board (HDUHB)
- Published
- 8 June 2026
- Estimated value
- £1
- Place of performance
- UKL14
- Lots
- 1
- Notice number
- 054009-2026
- Reference
- ocds-h6vhtk-06b050
- Official source
- Official source
CPV codes
- 48000000Software package and information systems
- 72000000IT services: consulting, software development, Internet and support
Description
The requirement is driven by the need to provide a single point of access for patients to Health Board services, help patients manage their own health and wellbeing, improve patient experience, reduce duplication and strengthen operational efficiency; giving clinicians and support staff a timely, unified view of the patient across relevant health board systems. The proposed service aligns with the Health Board’s strategic ambitions and national NHS Wales digital priorities and is intended to provide the foundations for future regional integration and service expansion. The PSC is the central patient-facing platform: a single, multi-channel point of access that brings together phone, web, chat, post, SMS and in-person access so that patients can access information, guidance, appointment support, referral help and waiting list support without being bounced around separate teams or channels. It is the mechanism that replaces fragmented contact arrangements and gives patients a more coherent, predictable way of accessing Health Board services. For staff, it provides a common way of logging calls, triaging enquiries, escalating issues, managing referrals and tracking actions through to …
Official publications
- FTS · 054009-2026 · 8 June 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £1.
- Who is the buyer of this tender?
- The contracting authority is Hywel Dda University Health Board (United Kingdom).
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- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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