Out of Hours Call Handling Service (2023)
Reference ocds-b5fd17-9f228ac1-b595-4795-9fa9-b2aa324c324e · London Borough of Hackney
Awarded to SPS Doorguard Ltd for £226,380.
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Amounts and figures
Description
This procurement process is to identify a suitable supplier to undertake the delivery of an 'Out of Hours' (OOH) telephone call handling service for residents of the Council and other organisations that Hackney Council takes inbound Calls from on behalf of. The supplier will provide a telephone call handling service outside of the Council's normal operating hours of 09:00-17:00, weekends and bank holidays in addition to possible emergency response to support the council's statutory duties. The Council requires a supplier with an excellent track record of providing a high standard of call handling and associated services relevant to the scope of the specification. The supplier will be able to demonstrate their experience and ability in delivering such requirements to other similar customers in the UK, comparative to the size and complexity of the customer.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| SPS Doorguard Ltd | £226,380 | 6 November 2023 |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | e8f99729-388d-44da-85e3-0aa5fd9ed75c-702506 | 28 November 2023 |
| Contracts Finder | e8f99729-388d-44da-85e3-0aa5fd9ed75c-702506 | 28 November 2023 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 6 September 2023, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £226,380.
- Who is the buyer of this tender?
- The contracting authority is London Borough of Hackney (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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