Out of Hours Call Handling Service 2023
Reference ocds-b5fd17-6115b833-93bc-44c6-97b9-fd7993e8dfe9 · CHP
Closed. Submission deadline: 7 December 2023. Estimated value: £132,000.
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Amounts and figures
Description
CHP has an in-house Customer Resolution Centre (CRC) which handles all incoming calls to CHP between the hours of 8am to 5pm Monday to Friday. CHP are looking for a call centre that can manage out of hours calls from our residents during the hours of 5pm - 8am to include weekends, bank holidays, Christmas and New Year. These calls include emergency repairs, and signposting to relevant organisations/agencies when the Customer Resolution Centre is not open. CHP require the provider to have an allocated telephone at their office so CHP calls can be transferred and answered in the name of CHP. Additional information: Completed documents must be submitted via the ProContract e-tendering portal. You can access the tender pack on the ProContract Portal: https://procontract.due-north.com/Procurer/Advert/View?advertId=9ee3e0d9-657d-ee11-8125-005056b64545&fromAdvertEvent=True The project reference is DN698009. if your organisation is not registered on ProContract click on the following link https://procontract.due-north.com/register, and complete the registration process.
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | b855984d-a022-422b-8603-0b77650f9aea-696798 | 9 November 2023 |
| Contracts Finder | b855984d-a022-422b-8603-0b77650f9aea-696798 | 9 November 2023 |
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 7 December 2023, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £132,000.
- Who is the buyer of this tender?
- The contracting authority is CHP (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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