Out of Hours Call Handling Service – 00267-CX
Buyer: Stonewater Limited
- Published
- 10 November 2025
- Submission deadline
- 12 December 2025
- Procedure
- Open procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 072442-2025
- Reference
- ocds-h6vhtk-05ddca
- Official source
- Official source
CPV codes
- 79510000Telephone-answering services
- 79512000Call centre
Description
Stonewater’s Customer Service Centre (CSC) provides a customer focused and efficient service, receiving and processing a wide range of housing enquires including the following distinct service areas: •Repairs and Maintenance (including estate services) •Neighbourhood Management •Tenancy Management •Income Management •Antisocial Behaviour •Complaints •Home Ownership The CSC is to be supported by an Out of Hours Call Handling Service that shall respond to emergency situations that arise outside of the CSC’s opening hours. Stonewater are looking for a service provider that can supply their out of hours customer service outside its core hours and when needed outside of these times. Stonewater are looking for the service provider to provide the service with agents that have excellent customer service skills and well trained in housing repairs with significant importance to changes introduced by Awaabs and HHSRS For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Leicester:-Telephone-answering-services./NXM72JE5R8 To respond to this opportunity, please click here: https://www.delta-esourcing.c…
Official publications
- FTS · 072442-2025 · 10 November 2025
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- Insurance and related services for Property, legal liability and other general (non-life) insurable risks, as required by Stonewater Limited
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- 00419-AST Windows & Doors replacement programme
Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 12 December 2025. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is Stonewater Limited (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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